
& CHAT HOTLINE (PACTECH) PROJECT
RESEARCH FINDINGS
• PACTECH Practice Model
• Supporting Youth through Text-Chat Hotline Services: Key Considerations & Implementation Recommendations
• PACTECH Data Report – September 2022
• PACTECH Data Visualization – September 2022
• PACTECH Data Report – April 2022
• Comparative Data Report – 2021
• Comparative Data Visualization – 2021
PILOT DATA
• PACTECH Pilot Report – Jan 2020
• PACTECH Pilot Report – Oct 2019
• Pilot Report – Call Comparison
TOPICAL BRIEFS
• Youth Advisory Group *Newly Released*
• Hearing the Helpers
• Counselor Professional Quality of Life and Vicarious Resilience
• Counselors During COVID-19 Pandemic
• Text & Chat Hotline Best Practices
WEBINARS
Supporting Youth Through Text and Chat Services Webinar Series
JAMA PEDIATRICS
• Assessing Child Abuse Hotline Inquiries in the Wake of COVID-19
JOURNAL OF FAMILY VIOLENCE
• Family Conflict Dynamics During COVID-19 From The Perspectives of Youth Calling a National Child Abuse Hotline
CHILD ABUSE AND NEGLECT
• In their own words: Child and adolescent perceptions of caregiver stress during early COVID-19
IDENTIFY ABUSE
TEENS
PARENTS/GUARDIANS
SURVIVORS
OUR STORY

This project is supported by the Administration for Children and Families (ACF) of the United States (U.S.) Department of Health and Human Services (HHS) as part of a financial assistance award totaling $6 million with 100 percent funded by ACF/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by ACF/HHS, or the U.S. Government. For more information, please visit the ACF website, Administrative and National Policy Requirements.