CLICK To Live Chat
CALL 800.422.4453
TEXT 800.422.4453
EMERGENCY EXIT

RESEARCH

The Childhelp National Child Abuse Hotline

Research Banner
The Childhelp National Child Abuse Hotline takes pride in participating in research studies to best understand the populations we serve, the needs of help seekers, and best practices in supporting those impacted by child abuse and neglect. Research aids the mission of Childhelp in meeting the physical, emotional, educational and spiritual needs of abused, neglected and at-risk children.
In growing our body of knowledge, we amplify the voices of those silenced by abuse.
HHS RESEARCH
HHS – PREVENT ABUSE OF CHILDREN TEXT
& CHAT HOTLINE (PACTECH) PROJECT

RESEARCH FINDINGS
• PACTECH Practice Model
• Supporting Youth through Text-Chat Hotline Services: Key Considerations & Implementation Recommendations
• PACTECH Data Report – September 2022
• PACTECH Data Visualization – September 2022
• PACTECH Data Report – April 2022
• Comparative Data Report – 2021
• Comparative Data Visualization – 2021

PILOT DATA
• PACTECH Pilot Report – Jan 2020
• PACTECH Pilot Report – Oct 2019
• Pilot Report – Call Comparison

TOPICAL BRIEFS
• Youth Advisory Group *Newly Released*
• Hearing the Helpers
• Counselor Professional Quality of Life and Vicarious Resilience
• Counselors During COVID-19 Pandemic
• Text & Chat Hotline Best Practices

WEBINARS
Supporting Youth Through Text and Chat Services Webinar Series


If You Build It They Will Come: Lessons Learned through the Implementation of Text and Chat Services for Youth

Data Matters: Leveraging Research to Inform and Evaluate Youth Needs in a Hotline Environment

It’s Complicated: Providing High Quality Support Services to Youth through Digital Interactions
OTHER RESEARCH

JAMA PEDIATRICS
• Assessing Child Abuse Hotline Inquiries in the Wake of COVID-19

JOURNAL OF FAMILY VIOLENCE
• Family Conflict Dynamics During COVID-19 From The Perspectives of Youth Calling a National Child Abuse Hotline

CHILD ABUSE AND NEGLECT
• In their own words: Child and adolescent perceptions of caregiver stress during early COVID-19

IMPACT REPORTS

HOTLINE IMPACT REPORTS
• FY 2022
• FY 2021
• FY 2020
• FY 2019
• FY 2018

HOW IT WORKS

IDENTIFY ABUSE

TEENS

PARENTS/GUARDIANS

SURVIVORS

OUR STORY

This project is supported by the Administration for Children and Families (ACF) of the United States (U.S.) Department of Health and Human Services (HHS) as part of a financial assistance award totaling $6 million with 100 percent funded by ACF/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by ACF/HHS, or the U.S. Government. For more information, please visit the ACF website, Administrative and National Policy Requirements.